If you require a very urgent delivery service please call +1 402-739-4416 and we shall be more than happy to facilitate you.

Currently, we primarily use USPS and UPS for our shipping needs. However, for TrailMaster dropships, we rely on larger trucking companies that are assigned based on the specific area of delivery.

Shipping methods may vary based on the item being shipped. For example, smaller items can be shipped internationally through UPS, while TrailMaster Units are only available for shipping within the United States. If you don't see your country as a shipping option for a particular item, please don't hesitate to contact us via email at sales@etminibike.store.

Cash app
Zelle
Chime
Apple Pay
Bitcoin.

Are our major forms of payment.

We're here to help you get your product as soon as possible! You can reach out to us via email and provide your order number so we can assist you. We may ask you to send us a video or photo to help us assess the situation better. In case the product has a fault, we may ask you to send the faulty part back for an exchange, depending on the item. Please keep in mind that items must be returned within 45 days and that used items are not covered. Don't worry, we'll be with you every step of the way.

If you are sending an item back for a refund within 45 days, you will need to pay for shipping back to GPS. Shipping Cost on replacement orders will be handled by GPS.

New, unused eligible items shipped back within 45 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.

New, unused eligible items shipped back within 45 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.

Refunds will be issued as soon as the product has been inspected by our Warehouse Team.

You have the option to cancel your order before it has been shipped or before assembly work commences. To cancel your order, please contact us promptly at 402-739-4416 or via email at sales@etminibike.store.

For orders requiring assembly, if you wish to cancel after assembly work has commenced, you will incur an assembly fee ($400 for car carrier orders). Once your order has been shipped, cancellation is subject to return charges and restocking fees. If you choose to cancel your order after it has been shipped or refuse the shipment without prior notice, you will be responsible for all shipping costs, a 15% restocking fee of the unit's value, assembly fees, and any storage fees imposed by the carrier.

Please allow 2 to 3 business days for your refund to be processed successfully. Once the refund has been issued, you will receive an email confirmation.

Kindly note that messages left after business hours, emails sent overnight or on weekends, or emails sent to alternative email addresses may not be read in time to prevent assembly or shipping costs. If you receive confirmation that your cancellation has been accepted and is in progress, no further action is required.

We understand that circumstances may arise where you need to return a product. Here's what you need to know about our return and refund policy:

1. Eligibility for Returns:

   • Products must be returned within 45 days of receipt.
   • The items must be in their original factory box or crate and in new, unused condition.
   • The customer is responsible for covering the cost of shipping both ways.
   •  

2. Restrictions:

   • There are no returns on motorized equipment that has been assembled, fueled, or damaged due to use or abuse.
   • If an item arrives with shipping damage, accept the shipment and promptly send pictures or video to sales@etminibike.store.

3. Refusal of Shipment:

   • Refusal of shipment is not allowed for items shipped via car carrier. In case of damage, please take a video and contact us immediately.

4. Denial of Claims:

   • Claims for damage after assembly or hidden damage discovered after one week from delivery will be denied.
   • Motorized vehicles damaged in shipping may be returned with prior authorization and proper securing for shipment.

5. Pickup and Inspection:

   • For wholesale units (such as TrailMaster Go-Karts), we will send a Bill of Lading (BOL) via email after scheduling a pickup time. The shipping document must be printed and handed to the driver.
   • Original packing should be saved whenever possible.
   • In cases where a unit must be returned to our warehouse for inspection, the refund process takes 10 to 14 business days after inspection.

6. Restocking and Fees:

   • Customers agree to pay a 15% restocking fee and all freight costs if the returned item is undamaged or only has minor cosmetic damage.
   • Shipping costs for vehicles are substantial, and returns due to customer changes of mind, minor product damage, or discrepancies in description/picture will not be accepted.

By agreeing to our terms and conditions, you understand and accept the conditions outlined above. Thank you for your cooperation and understanding.